In order to add value(s) on our products, a full set of after-sales IT support service is guaranteed to our clients. IT support services include:
Our hardware maintenance service comprises contractual maintenance and per-incident repair – both on-site support and at a centralized repair depot.
Hardware support also includes telephone support service for troubleshooting and break fix assistance to ensure prompt solution upon customers' inquiry.
Software Support Service
Our software support service consists of general technical support, service resumption and interruption for specific software products; for long-term technical-support contracts, per-incident support services will also be offered.
We also provide remote/on-site troubleshooting support service, installation assistance and basic usability assistance.